Why do certain things bother us so much—and why do others seem to overreact? This interactive workshop blends self-awareness with practical communication tools to help you understand what your emotions are really telling you and how to respond effectively when others are upset. Rooted in the principles of Nonviolent Communication, you'll learn how to recognize emotional triggers, identify unmet needs (yours and theirs), and shift from reactive patterns to intentional, collaborative conversations. Whether you're a team leader or a team member, this session will help you bring more clarity, calm, and compassion into your workplace.