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What's Up With Them? How to Decode Emotional Signals and Respond Effectively

This session offers a practical, compassionate approach to interpreting and responding to emotional reactions from others. Grounded in the principles of Nonviolent Communication (NVC), we’ll explore how emotions—even the intense ones—are signals that point to core human needs. When we learn how to “decode” those signals, we can shift from reacting to connecting, even in high-stakes situations.

Participants will learn how to:

  • Recognize emotional cues as expressions of unmet needs rather than personal attacks

  • Respond with empathy and clarity—even when others are upset or shut down

  • Stay grounded and curious in emotionally charged conversations

  • De-escalate tension while maintaining accountability and forward momentum

  • Build psychological safety and trust through small, skillful responses

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